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Vera Bradley

Frequently Asked Questions

1. Do you offer gift registries?

2. What are the driving directions to your shop?

3. What are your regular shop hours?


Customer Service Questions

4. Are you ever open at night?

5. Can you special order an item for me?

6. Do you charge for gift wrapping?

7. Do you ever have sales?

8. Do you have a catalog?

9. How long does it take to get your monogrammed jewelry engraved?

10. I want to know if you carry a specific brand/item/color etc. Can I do that?


Order Placement

11. How do I order items with Cashier's Check, Money Order or Personal Check?

12. What forms of payment do you accept?


Order Processing and Shipping Information

13. Can I expedite my order?

14. Do you charge sales tax on any items?

15. Do you do backorders?

16. Do you ship to PO Boxes?

17. Do you ship to addresses outside of the United States?

18. How long will it be before I receive my order?

19. What do your charge for shipping an order?

20. What is the status of my order?


Our Return Policy

21. How do I return merchandise for an exchange?

22. I received my order damaged. What do I do?

23. I want to return or exchange my purchase. What do I do?

24. What is your return policy?


Security

25. What is your privacy policy?


Vera Bradley

26. How do I properly care for my Vera Bradley cotton handbags?

27. How do I properly care for my Vera Bradley silk or microfiber handbags?

28. Where are Vera Bradley products made?




1. Do you offer gift registries?
Yes, we offer numerous gift registries including our bridal registry, baby registry and your personal wish list. By completing one of our gift registries, you can feel confident you will receive a gift you are sure to love.

2. What are the driving directions to your shop?
From Boone/West Jefferson and points west via Highway 421 South:
US-421 South to Wilkesboro. At the 5th stoplight (with the first light being the intersection of Hwy 421 & Hwy 16) turn left onto US-421 Business East. Continue straight to the 7th stoplight (with a KFC & American Drew) and turn right CBD Loop. Continue straight through to the 3rd Light (beside Dominoe's Pizza) and turn left. At the next, light make a left onto Main Street. We are about 1/4 miles on the left across from the Liberty Theatre.

From Winston-Salem/Greensboro and points east via Highway 421 North:
Merge onto Interstate 40 West. Merge onto Highway 421 North via exit 188 towards Yadkinville/Wilkesboro. Take NC Highway 115/US 421 Business via Exit 282 towards North Wilkesboro/Statesville. At the top of the exit, turn right onto US 421 Business/NC Highway 115. Go 2.8 miles and turn left onto US-421 Business/NC-18/ NC-268/ 2ND Street. Continue to follow US-421 BR / NC-18 / NC-268. 0.4 miles. Stay straight to go onto Main Street. Ivy Ridge directly across from the Liberty Movie Theatre.

From Charlotte/Atlanta and points south via Interstate 77 North:
Take Interstate 77 North and merge onto US Highway 421 North via Exit 73B toward North Wilkesboro. Take NC Highway 115/US 421 Business via Exit 282 towards North Wilkesboro/Statesville. At the top of the exit, turn right onto US 421 Business/NC Highway 115. Go 2.8 miles and turn left onto US-421 Business/NC-18/ NC-268/ 2ND Street. Continue to follow US-421 BR / NC-18 / NC-268. 0.4 miles. Stay straight to go onto Main Street. Ivy Ridge directly across from the Liberty Movie Theatre.

3. What are your regular shop hours?
Our regular shop hours are Monday through Saturday, 9:30am-5:30pm EST. We are closed on Sundays. If you are running a little behind 5:30pm, please give us a call at 667-4556 and we will try to accommodate you, if possible.


Customer Service Questions

4. Are you ever open at night?
Our regular shop hours are Monday through Saturday, 9:30am-5:30pm EST. We are closed on Sunday. Ivy Ridge Traditions is open until 7:00 pm EST, Monday-Friday during the Christmas Season starting the week after Thanksgiving. We will close on Christmas Eve at 3:00pm EST to enjoy the Holidays with our families.

5. Can you special order an item for me?
Absolutely, we can special order for you. If the item is something we usually sell, there is no obigation to purchase it if you decide against it. If the item is something special that we normally would not put on the shelves during that time of year or in general, we will ask you to pay for it in advance and no returns will be excepted.

6. Do you charge for gift wrapping?
Our gift wrap is complimentary. We make every effort to assure the wrap is as beautiful as the gift. Please specify at the time of check out if you would like complimentary wrap.

7. Do you ever have sales?
Yes, we have a website special area here at ivyridge.com all the time. Be sure to check out our specials as they change quite often.

One of the most fun days at the shop is our Summer Sunset Sale in mid-July from 5:30-9:00 p.m. after we close to the General Public. We close early that day and work like busy little elves to get ready. So watch our emails and newsletters for the actual date. We always end this big sale in two weeks with a Blow-Out Sidewalk Sale on Thursday, Friday and Saturday with even BIGGER discounts!

Another great sale day at Ivy Ridge is every year on December 26th (unless it is a Sunday). All holiday merchandise (excluding Old World Christmas and Willow Tree nativity pieces) is 50% off the original retail price. Additionally, we pull much non-holiday merchandise together for the sale as well, at 50% off. The doors open at 9:30am. Our Hold Shelf will be closed that day. Our return policy does not extend to sale merchandise. We are sorry, but we are unable to gift wrap or box our sale merchandise. Please come and join us. It is so much fun.

8. Do you have a catalog?
Unfortunately, at this time, we do not offer a catalog. We do send monthly emails with new products, specials and sales. Should you wish to receive our emails, please sign up with us in the box provided at the bottom of this page. Any personal information that you may share with us is kept absolutely private. We value you, so neither your name or personal information about you is sold or shared with any other non-affiliated company or agency.

9. How long does it take to get your monogrammed jewelry engraved?
We order our monogrammed jewelry each Monday morning. Each order is usually received by Thursday of the same week.

10. I want to know if you carry a specific brand/item/color etc. Can I do that?
We encourage you to contact us with any questions you have regarding our merchandise, availability, order status or any other questions you may have. You may contact us via email at webmaster@ivyridge.com, or contact us by phone at 1-336-667-4556. We want you as a satisfied customer and will do all we can to make that happen. There are also many product lines in our shop that we do not currently list on our website, but you may order directly from us such as Vera Bradley or Rainbow Sandals.


Order Placement

11. How do I order items with Cashier's Check, Money Order or Personal Check?
Please print the shopping cart order form once your items are listed in the cart. Please be sure to include all information requested. Send this form, with your form of payment for the total price of the order including shipping and any tax where applicable to: Ivy Ridge Traditions, 813 Main Street, North Wilkesboro, NC 28659. Your order will be processed as soon as it is received unless a personal check is used as payment which requires a 10 day processing delay.

12. What forms of payment do you accept?
We currently accept MasterCard, Visa, Discover and American Express online, which are processed in a secure environment. You may also print a copy of your shopping cart order form and submit your order via mail with a cashier's check or money order made out to Ivy Ridge Traditions. Personal checks require 10 days for processing which will hold your order for shipment for a minimum of 10 days from the day we received your order.


Order Processing and Shipping Information

13. Can I expedite my order?
You can certainly request shipping by any method other than UPS Ground or US Postal Service, but normal shipping charges will NOT apply. You will be contacted when your order is packaged and weighed with the cost of shipping according to the method you request. At that time, if you choose to ship UPS ground or US Postal Service we will be more than happy to change your request.

14. Do you charge sales tax on any items?
We are based in the State of North Carolina. Because we are a retail store in the state, along with our presence on the web, we are required by state law to charge tax on any order that is being shipped to an address within the State of North Carolina or is being purchased by a credit card with a billing address in North Carolina, although it maybe shipped to another state. This includes tax on shipping charges. So, should you live in North Carolina, and want your order shipped to an address in North Carolina or your credit card bill is sent to an address in North Carolina for payment, your order will be sub-totaled, shipping charges applied, and then tax will be charged on the new sub-total of your order. Addresses outside of North Carolina are not charged sales tax.

15. Do you do backorders?
We do backorders subject to the availability of product. Some seasonal items cannot be ordered by us more than once and are therefore no longer available once they are sold out. If we backorder items, you will be charged shipping based on the weight of the shipment received and not on the backordered items. Those will be processed separately with a minimum shipping charge of $3.50. Should you wish to have your entire order shipped at one time, please let us know that when your order is placed.

16. Do you ship to PO Boxes?
Yes, we also use the United States Postal Service as a shipping method. UPS does not deliver to PO Boxes, therefore we will be glad to ship use a different method to deliver to a PO Box.

17. Do you ship to addresses outside of the United States?
We are not currently shipping outside of the United States. If there are special circumstances that you would like to discuss with us concerning international shipping, please email us at webmaster@ivyridge.com.

18. How long will it be before I receive my order?
We make every effort to ship your order within 48 hours. However, we do not ship on weekends or holidays, so the time may be somewhat longer. Once your order leaves us, your order will be shipped UPS Ground or using the US Postal Service which usually takes 5 to 7 business days.

19. What do your charge for shipping an order?
Our standard UPS Ground shipping charges are shown at the time of check out and are based on the weight of your order to ensure accurate shipping charges. We also ship using the United States Postal Service and we will notify at the time of your shipment the method we use. We certainly try to use the most economical method to help us keep our costs low so we can pass the savings on to you. Should you have any questions regarding shipping charges, please email us at webmaster@ivyridge.com.

20. What is the status of my order?
Your order begins its processing within 24 hours of your submission. However, we do not process orders over the weekend. If you are concerned about your order in any way, please contact us either by phone toll free at 1-877-667-4556 or by at webmaster@ivyridge.com. We will get back with you as soon as possible. This also applies if you need to change anything regarding your order such as quantities, address, cancellation, etc.


Our Return Policy

21. How do I return merchandise for an exchange?
All exchanges must be requested within 30 days of receipt of merchandise. Please call us at 336-667-4556 for a return authorization number prior to sending the merchandise back to us. Please complete the return/exchange form which is enclosed in your shipment to help us complete the exchange quickly. The customer is responsible for all shipping charges incurred on an exchange including return shipping to us, and the customer UNLESS the exchange is being done due to a shipping error on our part. All merchandise must be insured for the complete value of the merchandise and packaged to arrive without damage. We will not ship exchange items until the return is received and we have had the opportunity to inspect the merchandise. Once we have received your merchandise in good condition, your exchange item will be shipped and/or any credits processed.

22. I received my order damaged. What do I do?
All claims for merchandise received that was damaged in shipment must be made within 10 days of receipt. All packing materials MUST be kept, regardless of obvious damage to the packaging in order for an inspection by the carrier to take place. Please call us at 1-336-667-4556. We will be happy to help with the replacement or refund or the damaged merchandise depending on the decision of the carrier. Once you report that you have received damaged merchandise, we will begin the claim process with the carrier and begin the process of replacement of the merchandise. Our customer service staff can help you determine the best way to handle your claim. If we do not have a replacement available, a credit or refund will be issued.

23. I want to return or exchange my purchase. What do I do?
When you receive your order, there will be a return form enclosed that will give you all the information you need to make a return for a credit, refund or exchange. If the shipment is in error because we packed the wrong items, you may return the items at our cost.

24. What is your return policy?
All returns for non-damaged items must be made within 30 days of delivery for a full refund with the original receipt. We are sorry, but absolutely no returns without a receipt. Personalized items maybe be returned for any reason. Merchandise that has been put on sale or listed in our Website Specials area may not be returned or exchanged, so please, make sure they are what you want before ordering them. Please keep the original shipping box and packaging materials for a faster return. The customer is responsible for returning merchandise at their cost unless we have shipped the item in error. All returns must be insured for their complete value and packaged to arrive safely without damage. The customer will be credited or refunded for the merchandise that is returned in good/unused condition with all parts intact.


Security

25. What is your privacy policy?
Please view our privacy policy at
www.ivyridge.com/privacy/


Vera Bradley

26. How do I properly care for my Vera Bradley cotton handbags?
For Classic Collection products made of 100% cotton, we recommend machine washing (cool/gentle cycle) in mild detergent, then air-drying. Please note: Some items have a solid base that must be removed before washing (if the base is sewn-in, it can be safely washed). Vera Bradley does not recommend the use of Woolite since it is not designed for cotton fabric. Products made of fabrics other than cotton will include special cleaning instructions (spot cleaning is generally recommended). Refer to the care label or insert card for specific instructions.

27. How do I properly care for my Vera Bradley silk or microfiber handbags?
The items in our Limited Edition Silk and Microfiber collections should not be machine washed -- simply spot clean if necessary. Please note: Vera Bradley does not recommend dry cleaning any of their products.




28. Where are Vera Bradley products made?
Vera Bradley prides itself on being a quality Indiana employer 95% of our core product is manufactured in the U.S.A. The production and distribution of the Vera Bradley line takes place at or within an hour and a half of our Ft. Wayne headquarters. Every item is designed in our Fort Wayne facility and shipped throughout the world, bringing recognition to the state of Indiana. Twenty two years ago Vera Bradley began in Barbara Baekgaard's basement and today Vera Bradley provides employment for over 600 Fort Wayne area people.




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